Because this oven has relatively high power, it can only use a single socket and cannot use a power strip. Please make sure the oven door is closed. And try to plug it into other sockets to see if it can work normally, and turn off other electrical appliances when using it.
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Please flick the "+" position with your hand, or tap it lightly.
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It is normal for the top heating elements not to turn red.
You can test whether it works properly by doing the following:
1-Please operate the "WARM" function for 10 minutes to see if the oven gets hot.
2-The "WARM" function only works with the top heating elements, if the oven is not hot after 10 minutes of operation, it can be judged that it cannot work.
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Maybe your oven overfilled with ingredients. Please cook in smaller batches for more even cooking. If there is not much food, the temperature may be set too low. I suggest you increase the temp and continue cooking.
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For a crispier effect, brush with oil before air frying.
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Please try flipping or rotating your food over midway through the cooking cycle,which will ensure even cooking. And cook similar sized foods together.
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1-Please check if there is any residual food or grease in the heat pipe, if so, it needs to be cleaned.
2-It's normal for white smoke to appear when cooking greasy ingredients. When frying greasy ingredients, a large amount of oil will leak into the pan. The oil produces white smoke and the oven may heat up more than usual. This does not affect the appliance or end food result.When baking food that is too greasy, please put a crumb tray or baking sheet in the oven to catch the oil.
3-Please be sure to clean your oven properly after each use to prevent it from smoking during the next use, especially to clean up the residue on the heating element in time.
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We have put protective oil on the heating elements to prevent-oxidation during transportation and storage so when you receive the air fryer oven, DO NOT cook the food immediately.
Please turn the temperature to the highest (450 F) and keep it working for at least 10 to 15 minutes to remove the protective oil. Also You can add lemon slices to reduce the smell while working.
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You could use a kitchen spray like coconut oil spray to avoid this problem. It could also make it easier to clean.
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The cooling fan may continue to run even after the unit has been turned off. This is a normal function and should not be a concern. The cooling fan will stop after the temperature of the unit reaches below 95°F (35°C).
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Mainly because the oven program is set to jump to the initial setting (air fryer) if there is no operation for more than 3 seconds.
If there is no operation time selection for more than 3 seconds, the selection will be completed by default and return to the previous step, which is the function selection procedure. Generally, this type of function selection will have such a default time.
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Cleaning the interior：
1-To clean any spattering that may occur while cooking, wipe the walls with a soft, damp sponge. A non-abrasive liquid cleanser or mild spray solution may be use to avoid build -up of stains.
2-Apply the cleanser to the sponge, not the interior, before cleaning.
Cleaning of accessories:
1-Wash all accessories in warm soapy water with a soft sponge or soft plastic scouring pad. Rinse and dry thoroughly.
2-Do not use abrasive cleansers, metal scouring pads or metal utensils to clean any of the accessories as they may damage the surfaces.
3-To extend the life of your accessories, it is recommended to wash them by hand to extend the life of your accessories.
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No, If you need to select a menu, you need to operate it through the "+" and "-" buttons on the left.
Steps:
1-You need to select the menu through '-' and '+' signs on the left.
2-Long press '-' and '+' signs to speed up.
3-During process of setting temperature and time, two digital screens will flash for 5 seconds, and after 5 seconds of no operation,it will automatically exit and stop flashing.
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Yes, but crispiness results may vary, we still recommend using an air fryer basket for better results.
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Please refer to cook charts in the basic cooking guide for more guidance on cook times and temperatures. For best results, we recommend you keep an eye out on your food while cooking.
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Yes, you can preheat the appliance for any setting.
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Yes, breaded foods like chicken nuggets can be cooked in the oven. However, foods dredged with tempura or beer batter should not be cooked in the oven. Food would not stay coated.
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Aluminum foil is not recommended for covering the Air Fryer Toaster Oven accessories. If covered, the foil prevents the fat from dripping into the Drip Tray. Grease will accumulate on the foil surface and may catch fire. If you choose to use foil to cover, the Baking Pan/Drip Tray, be sure foil is cut to neatly fit into the pan and does not touch the wall or heating elements.
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Generally speaking, high temperature resistant microwave safe plates/bowls are available, such as ceramic, metal, and stainless steel appliances. However, bamboo, plastic, and glass that are not resistant to high temperatures are not acceptable.
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No, only some functions will work on both the upper and lower heating tubes.
Both upper and lower heating pipes work:AIR FRY，CHIPS，WINGS，PIZZA，STEAK，COOKIES，VEGGIES，BAGEL，TOAST，ROAST，BAKE
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No, DUAL COOKING means that a food can be set for two functions when baking.
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Yes, it can be put in the dishwasher. But it is recommended to wash them by hand to extend the life of your accessories.
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Less than 6lbs
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We recommend roasting turkeys under 10lbs for better results.
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It is a suction cup. The suction cup is mainly to help remove the glass. If you want to take out the glass of the door for cleaning, you can use the suction cup to remove it easily.
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1-We recommend place on a stable,level, heat-resistant surface, away from anything that can be damaged by heat.
2-Keep at least 4 inches distance between the electrical outlet and the wall, furniture, etc.
3-If the space it is placed in (the back of the oven) is enclosed, the heat from the back will go up, so the top should be at least 4 inches away from the machine.
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The electric current of oven is 15A.
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Sure. We provide baking pan, crumb tray, air fryer basket, oven rack, and rotisserie lift for oven available on the official store.
You can refer to the following sizes for purchasing.
1-Baking pans: 14.17"x 12.60"
2-Wire Rack: 13.78"x 11.41"
3-Airfry basket: 13.78"x 11.81"
4-Crumb tray: 14.17"x 12.20"
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